Escalation Matrix
| Escalation Level | Contact |
|---|---|
| Level I – Online Helpdesk | https://www.propertyangel.in (Please login and go to Helpdesk to create a ticket) |
| Level II – Customer support email/Call | Customer-support@propertyangel.in / +917406484455 Please mention your prop ID in the email. (Dial 2 at the menu) |
| Level III – Senior Management | Escalations@propertyangel.in (When sending an email here, please mention: 1. Prop ID / Tenant ID, 2. Ticket ID obtained from customer support above) |
Note: To ensure a swift resolution, please follow the hierarchy levels sequentially. Level III escalations require a valid Ticket ID from previous levels to be processed.
