8 Customer Service Tips for Every Property Manager

Property management companies serve as a link between you, your property, and your tenants. Property owners rent out their property to earn extra money without adding to their stress. Tenants rent property hoping to find a quiet and reasonably priced place to live. The job of property management in Bangalore is to ease the stress of the rental property owner while providing a peaceful and inviting environment for tenants to live in.

Although property management in Bangalore is responsible for many areas of rental property management, such as advertising and marketing the property, tenant screening, and application processing, the most important duty is to provide exceptional customer service.

These 8 customer service tips will provide a guide for property management companies to offer the most effective client support:

Make a Fair and Understandable Rental Agreement

A fair and agreed-upon rental contract is the foundation of any successful tenant-landlord relationship. Property management in Bangalore makes sure tenants understand everything written in the contract so that nothing is left to their imagination or question. The clearer the contract, the more at ease tenants will be when they sign on the dotted line. Uncertain or ambiguous contracts not only invite interpretation, but tenants may consider them dishonest.  

Create a Formal Process for Tenants to Submit Suggestions and Complaints.

Property management in Bangalore understands that over time, tenants will have both suggestions and complaints about their property or unit. Thus, creating a formal process for giving and receiving suggestions and complaints is best to provide the best possible support. Tenants should know where to go to file a complaint or make a suggestion, and property management companies should review those submissions on a regular basis. This enables tenants and property managers to be active in resolving issues.     ​

Create a Formal Process For Emergency and Routine Maintenance and Repairs

Tenants will likely submit maintenance and repair requests in addition to suggestions and complaints. To handle routine maintenance and emergency repairs, property management in Bangalore has an in-house maintenance crew or a list of trusted contractors. Property management companies, similar to a formal process for complaints and suggestions, should have a place on their website for tenants to submit requests like this (or a 24/7 emergency hotline for repair needs). This assures tenants that they will always be taken care of when needed.    ​

Be Accessible 24/7

It's never fun to answer the phone at 3 a.m., but it's your job as a property management company to be available (or find someone who is!) when an emergency arises. Whether it's morning, evening, or the middle of the night, tenants should know they can call or email if they have any questions or concerns.

All Communications Must Be Replied to Within 24 Hours.

While 24-hour availability is ideal, we recognize that not every call and email can be answered immediately. However, providing excellent customer service needs you to respond within 24-48 hours if you are unable to respond immediately. Tenants who could not reach property management companies by phone at 10 p.m. but received a call back the next morning will believe the property management team in Bangalore prioritizes them. Tenants develop trust and gratitude when they work with a responsive property management company.  ​

Set Clear Expectations

Not keeping promises is the quickest way to sour the tenant-landlord relationship. Make sure that expectations are clear on both sides, and if property management companies say they will do something, they will do it (or communicate why they will not be following through).  

Interact Regularly With Tenants

Aside from requests, suggestions, and complaints, it is important to interact with tenants on a regular basis to build a strong relationship and understand their issues. For instance, property management in Bangalore can provide coffee in the office once a month, hold Q&A sessions, or simply walk around and greet each tenant they meet. In any case, tenants and property management companies should not only communicate when something is wrong. The goal is to establish a relationship in which issues can be discussed before they become a serious problem.  

Be Professional

Tenants should have faith that their property management in Bangalore is competent. The team should be familiar with the contracts, website, maintenance and communication processes, and property. Tenants will respect property management companies for their work if every request and question is answered quickly and accurately.  

Final Words

Property management can be a highly competitive industry. Excellent customer service is the foundation of a successful property management company, and it can set a property manager apart from the other teams competing for more business.   

About PropertyAngel

PropertyAngel is a leading O2O (online to offline) property management company in Bangalore, offering professional property management services for villas, individual apartments, and houses. PropertyAngel's team has over seven years of experience in property management, and our tried-and-tested methods ensure you get the best results.

When you give PropertyAngel your keys, we become your second landlord. In other words, if you hire PropertyAngel, you will not have to worry about property management issues. Similarly, we look for tenants who commit to staying in your home for at least a year. We don't consider tenants who plan to stay for a short period. 

PropertyAngel is always eager to hear from you to respond to any questions or business inquiries. Fill out our Property Management Inquiry Form or call us at (91-80-47095974) today (91-7406484455). We are very excited to start working for you!